Support

Questions, bug reports and feature requests: [email protected]

When reporting a problem, telling us your phone model, Android version and roughly how many contacts you have makes it far quicker to fix.

How do I move my contacts to a new phone?

1. On the old phone, open Portover and tap Back up contacts, then Create backup. Portover counts every card it wrote and shows "Backup verified".
2. Tap Send (or Email it to myself) and pick any method you like — Quick Share, Bluetooth, a cable, email, a cloud drive.
3. On the new phone, open the .vcf file you received. Android's Contacts app imports it directly. You do not need Portover installed on the new phone.

Portover also has step-by-step guides for a new Android phone, an iPhone and a computer under Settings → Help. With Pro, the New phone checklist puts your backup, calendar and app list in order.

Some contacts are missing. Can Portover bring them back?

First check Google Contacts: Organize → Trash keeps deleted contacts for 30 days, and Contacts settings → Undo changes can roll the whole list back up to 30 days. Samsung phones also have a Recycle bin in the Contacts app.

If you have a Portover backup, open Find missing contacts (or tap the "Since your backup" card on the home screen). Portover compares the backup with your phone and counts who is missing; with Pro you see the list, choose who comes back, and Bring back makes a small file with exactly those people — photos included — and hands it to your Contacts app.

The comparison checks phone numbers and email addresses. "Changed" means a number or email in the backup is no longer on that contact; names, companies and newly added details aren't compared.

I restored a backup on the same phone and now see duplicates

Android's importer adds the file as new records, so contacts already on the phone can appear twice. To bring back only what's missing, use Find missing contacts instead of a full restore. Portover never edits your phone, so tidy up in your Contacts app.

Where is my backup file?

Inside Portover, in Backup history. Tap Save to Downloads to place a copy in Download/Portover/, or Save to… to choose any folder — an SD card, a USB drive or a cloud app's folder.

How long do backups stay in Backup history?

Backups you make yourself stay until you delete them. Automatic backups keep only the newest 4, 8 or 12 copies, as you choose. With Pro, Backup history also shows how much space your backups use and can remove old automatic ones after you confirm; backups you made yourself are never removed that way.

How do automatic backups work?

With Pro, open Automatic backups and choose weekly or monthly. Portover makes a verified backup in the background, keeps the last 4, 8 or 12 automatic copies and, if you choose a folder, copies each one there too. If the phone has no contacts at that moment, no file is made and the screen says so. Reminders ("it's been 30 days") are free and off until you turn them on.

Does Portover upload my contacts anywhere?

No. Portover's own code makes no network requests and there is no server behind it. Try it in airplane mode — everything except starting a subscription works exactly the same. Your backup file only leaves your phone if you send or save it somewhere yourself.

Then why does Play say the app has network access?

Because of Google Play's billing library, which the app includes so it can sell subscriptions through Google Play. That is Google's code, it handles the purchase, and it never sees your contacts or your backup files. Portover itself never opens a connection. This is explained in full on the Privacy Policy page.

Can Portover delete or merge my duplicate contacts?

No, and this is deliberate. Portover never edits your phone. It shows you which records repeat and why, lets you open any contact in your Contacts app to fix it there, and makes a clean copy — a new file with exact duplicates left out. A record is left out only when everything in it is already in the record that's kept, so nobody is lost.

Does Portover back up my messages or call history?

No. Portover does not request SMS or call-log permissions and never will.

Will the file work on an iPhone or on a computer?

Yes. Backups are standard vCard (.vcf) files. They open on iPhone, Windows, macOS, Google Contacts, Outlook and essentially any contacts application; on a computer, use the .vcf file to move contacts. With Pro you can also export Excel (.xlsx), a spreadsheet (.csv) or a printable phone book (PDF). The Excel and spreadsheet files are tables to read; they aren't prepared for importing into Google Contacts or Outlook. Calendar backups are standard iCalendar (.ics) files.

The backup file is very large

Contact photos are the reason. On the backup screen, turn off Include contact photos for a small, fast file.

Nothing happens when I tap Restore

Restore hands the file to your phone's own Contacts app. If your phone has no app that can open a contacts file, install Google Contacts and try again.

How do I cancel my subscription?

Open the Google Play Store app, then Payments and subscriptions → Subscriptions, select Portover and cancel, or use Settings → Manage subscription in Portover. Uninstalling the app does not cancel a subscription. Refunds are handled by Google Play.

I paid but Pro is not showing

Open Portover, go to Settings and tap Restore purchase. Portover reads your subscription state directly from Google Play, so make sure you are signed in to the Play Store with the account you purchased on. If Portover says it couldn't reach Google Play, check your connection and try again; that message doesn't mean your subscription is gone.

Deleting your data

See the Data Removal page.